💡 How licenses work
In this article:
Once a bundle is created, licenses control who can play a scenario and for how long.
🆕 What is a license?
A license gives a trainee or device the right to download and play a scenario. It works alongside group access: group membership lets a trainee see the scenario in the app, but a valid license is required to actually play it.
Licenses come from bundles. When a bundle is shared with your workspace, a set of licenses is included - either unlimited, or a fixed number tied to trainees or devices.
🆕 License types
Unlimited
No restrictions on the number of trainees or devices. There are no license limits or renewal settings. Anyone in the assigned group can play the scenario without a license count being tracked.
Trainee license
Tied to individual trainees. A fixed number of licenses is included with the bundle. When a trainee plays a scenario, their reserved license becomes active.
Device license
Tied to specific devices rather than individual trainees. A fixed number of licenses is included, and a license is activated when a device plays the scenario.
🆕 License duration
For trainee and device licenses, a duration is set when the bundle is created. This duration determines how long each individual license remains active before it expires.
Licenses can be offered as a subscription - see below for how duration and expiration work for each.
❓When do licenses expire?
The expiration date depends on how the bundle was purchased:
Not a subscription: Each active license expires after the set license duration (e.g. 3 months from activation). The bundle itself also has a expiration date, which is one year from the activation date. After that, any remaining unused licenses expire automatically.
Subscription: Each active license expires at the next renewal date of the subscription. On renewal, the existing licenses expire and a new set is issued automatically. This repeats each cycle for as long as the subscription is active.
👉 Subscriptions
A subscription keeps your bundle access running automatically. At each renewal date the current licenses expire, a new set of licenses is created for the next period and the renewal date is updated.
If a subscription is canceled, access continues until the end of the current period - it is not removed immediately. After that period ends, all content from the bundle is removed from your workspace, including any assignments to groups, devices, or users.
For unlimited licenses (non-subscription), ending a bundle removes access immediately.
Updated on: 10/04/2026
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